Presentation
"I Just Want to Fix the Mainframe": Escaping the ServiceNow Swivel Chair
Contributors
Event Type
Technical Session
Data Center Management and Resiliency
Languages, API's and Framework
Operations Management and Automation
Introductory
Integrate with Distributed Systems and Cloud
TimeTuesday, August 1810:30am - 11:30am EDT
LocationRoom 315
DescriptionYou’re a mainframe expert. When issues strike, you shouldn't have to fish through generic ServiceNow tickets for clues just to escape back to your real tools. In this session, discover how automated CMDB synchronization powers a seamless workflow. See how it connects alerts to actionable incidents, providing the exact diagnostic context and a direct link straight back to native mainframe tools so you can jump-start your investigation.
Contributors
Product Manager for AIOps
Product Manager for AIOps